Service Manager

Wall Street English Terrassa is growing and is looking for its next Service Manager.

Full time contract
Start: ASAP

As Service Manager you report to the Centre Director and assume overall responsibility for the delivery of service and educational experience for the Students in your Centre. In essence, you are the ambassador and leader of educational excellence in your Center.

You’ll be responsible for leading and managing the Service team comprised of Teachers, Personal Tutors and Receptionists, ensuring that they all provide a consistent premium experience to your Students. This ultimately leads to the strengthening of the Wall Street English brand and brings stability to the overall business through renewals and referrals. Part of achieving this will require you working in synergy with your Center Director and sales team on promoting internal sales from renewal of student contracts and friend and family referrals from current students.
You will also be required to teach some hours.

jean.mascre@wallstreetenglish.es