Customer Care Coordinator

La Aventura Española (LAE Madrid) is one of the leading language academies in Madrid and we are looking for candidates to join our Customer Care Team. We offer Spanish classes for kids and adults at our main location in barrio Salamanca. This is a full-time, customer-facing position focused on our Spanish courses that requires the ability to be organized and multi-task on a daily basis. Our students come from all parts of the world so the ability to speak in multiple languages beyond just Spanish and English is a huge plus. You'll be based at our school full-time.  

Main Responsibilities: 
1.       Sales - Answering sales calls and enquiries and providing info regarding the various courses we offer for adults and kids.
2.       Weekly Planning– Participate in weekly planning meetings, track student progress and prepare relevant student info for the Director of Studies and prepare class schedule each week. 
3.       Customer Service –Reception tasks: taking payments, answering calls, speaking with students and generally providing top notch service for our fantastic students.
4.       CRM/ERP – Organize and track student accounts through our various software platforms from first contact through completion of their course. 
5.       Housing - helping match students with providers.
Ideal Candidate: 
1.       Highly organized, professional and with an outgoing personality
2.       Resourceful, independent and self-motivated
3.       Interest in Business Administration and Sales 
4.       Comfort with Windows Office and cloud-based technologies 
Requirements: 
1.       2+  years of relevant professional sales experience is required (Sales/Account Management/Business Admin)
2.       Advanced knowledge of Spanish and English and preferably some other foreign language.
3.       No work restrictions – able to work legally in Spain

Please send your CV and cover letter in English to classes@laemadrid.com by 30 September. Interviews will take place in person.