Program Coordinator Position
Interaction with Students
•	Meet with students to solve issues, offer advice, and/or give support with empathy, sensitivity, and a professional customer-oriented approach, daily.
•	Co-manage the relationship with class representatives together with other team members.
•	Support students facing academic difficulties or overall challenges within the Program.
•	Manage (written and oral) communications with students, including all written regular communications and information points; presentations and information sessions; etc.
•	Using student feedback, identify ways to improve their experience with us.
Interaction with Professors and Other Departments
•	Liaise with Professors to communicate specific student or group situations, request feedback, ensure timely submission of grades, syllabi, etc. and provide ongoing support to faculty members and teaching staff.
•	Collaborate with other IE Departments - such as the Admissions Department, Marketing Department, Planning, Documentation, Student Services, Student Life, Registrar’s Office, Maintenance Dept., International Mobility Office, etc. - to ensure a successful student experience.
Internal Operations
•	Assist the Associate Directors in the coordination and implementation of new curricular and extracurricular innovations.
•	Supervise and coordinate Program Assistants with professional maturity.
•	Take responsibility for special program components, areas, initiatives, and projects.
•	Maintain and enhance academic guides and all other materials for students and faculty.

•	Legal work permit to work in Spain 
•	Bachelor’s Degree
•	Native level/Fluency in English and strong conversational Spanish skills.
•	International profile with experience and/or comfort in working in multicultural environments
•	Proficient in MS Office, Eventbrite, and creation of promotional materials
•	Strong project management skills
•	Attention to detail and problem-solving skills
•	Excellent communication skills and a strong customer orientation are essential