Program Coordinator Position
Interaction with Students
• Meet with students to solve issues, offer advice, and/or give support with empathy, sensitivity, and a professional customer-oriented approach, daily.
• Co-manage the relationship with class representatives together with other team members.
• Support students facing academic difficulties or overall challenges within the Program.
• Manage (written and oral) communications with students, including all written regular communications and information points; presentations and information sessions; etc.
• Using student feedback, identify ways to improve their experience with us.
Interaction with Professors and Other Departments
• Liaise with Professors to communicate specific student or group situations, request feedback, ensure timely submission of grades, syllabi, etc. and provide ongoing support to faculty members and teaching staff.
• Collaborate with other IE Departments - such as the Admissions Department, Marketing Department, Planning, Documentation, Student Services, Student Life, Registrar’s Office, Maintenance Dept., International Mobility Office, etc. - to ensure a successful student experience.
Internal Operations
• Assist the Associate Directors in the coordination and implementation of new curricular and extracurricular innovations.
• Supervise and coordinate Program Assistants with professional maturity.
• Take responsibility for special program components, areas, initiatives, and projects.
• Maintain and enhance academic guides and all other materials for students and faculty.
Requirements
• Legal work permit to work in Spain
• Bachelor’s Degree
• Native level/Fluency in English and strong conversational Spanish skills.
• International profile with experience and/or comfort in working in multicultural environments
• Proficient in MS Office, Eventbrite, and creation of promotional materials
• Strong project management skills
• Attention to detail and problem-solving skills
• Excellent communication skills and a strong customer orientation are essential