Car Repair Agent Native Polish

Are you a native or C2 level POLISH  speaker? Are you looking for a diverse atmosphere to work in? If so, thenyou have found the right position!

In Adecco, We are looking for a passionate and proactive person, who will give high-quality technical support service within theinternational sector in a multinational company with many opportunities for growth.
This engineering and technology, has around 8,000 associates at 27 locations supporting national and international customers inmore than 40 languages.

Key functions for the Car Repair Agent position:
· Respond to all calls, emails, and common requests for technical 1st level support
· Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles(HGV) of all brands and provide technical assistance to customers by all existing communication channels.
· Follow defined work instructions and escalation processes for all possible types of incidents.
· Track all incidents in our internal incident management system.
· Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes.
· Input for FAQ and knowledge database.
· Establish good relationships with colleagues and customers in order to achieve a correct flow of information.
· Willingness to work in the office and/or remote according to business needs.

Your profile:
· Education: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/orelectronics), automotive service technician or country equivalent certificate
· Experience and know-how: Minimum 2 years of experience working in workshops with cars and/or LGV/HGV.
· Languages: POLISH oral and written communication skills level C1 (minimum) required and English oral andwritten communication skills level B2 (minimum) required.
· A team player who is 100% service and solutions focused
· Methodical troubleshooting skills required
· Basic knowledge of IT systems would be an advantage
· Professional experience in a customer facing position would be an advantage
· Soft skills required: Customer orientation, professional communication, able to work well in difficult situations.

What we offer:
· Contract: Direct permanent direct contract with the Company (30 days of trial period)
· Working hours: Full time (39h) 9:00-18:00 to 10:00-19:00.
· Working Days: Monday - Friday
· Working model: Hybrid
· Office Location: Alcobendas