IT Support Technician Native Polish

Are you a native or C2 level POLISH speaker? Are you looking for a diverse atmosphere to work in? If so, then youhave foundthe right position!

In Adecco, We are looking for a passionate and proactive person, who will give high-quality technical support service withintheinternational sector in a multinational company with many opportunities for growth.
This engineering and technology, has around 8,000 associates at 27 locations supporting national and international customersinmore than 40 languages.

Key functions:
· Respond to all calls, emails and common requests for technical 1st level support
· Analyse technical problems (root cause analysis) and provide technical assistance to customers via phone, email or chat makinguse of remote access tools First level resolution rate: 50% after 6 months, 70% after 12 months
· Follow defined work instructions and escalation processes for all possible types of incidents
· Track all incidents in our internal incident management system
· Maintain communication with other sites, departments and colleagues which are engaged into the support processes
· Input for FAQ and knowledge data base
· Establish good relationships with colleagues and customers in order to achieve a correct flow of information
· Willingness to work in the office and/or remote according to business needs

Your profile:
· Education: Technical education in IT systems or experience and advanced knowledge in hardware and software support topics
· Experience and know-how: Professional experience in a customer facing position would be an advantage
· Languages: POLISH oral and written communication skills level C1 (minimum) required and English oral and writtencommunication skills level B2 (minimum) required.
· A team player who is 100% service and solutions focused
· Methodical troubleshooting skills required
· Working knowledge of SAP would be an advantage
· Previous experience or affinity with automotive electronics would be an advantage
· Soft skills required: Customer orientation, professional communication, team player skills, able to work under pressure

What we offer:
· Contract: Direct permanent direct contract with the Company (30 days of trial period)
· Working hours: Full time (39h) 9:00-18:00 to 10:00-19:00.
· Working Days: Monday - Friday
· Working model: Hybrid
· Office Location: Alcobendas