Customer experience and administration coordinator

LAE Madrid - a leading Spanish language academy in Madrid - is looking for an admin and customer experience professional who:
is passionate about customer service
is ambitious, goal-oriented and proactive
loves the educational language sector and more specifically, the Spanish language
wants to be a part of an international environment
Main responsibilities:
Manage the day to day workings of our Spanish academy
Manage the school management system
Create timetables for the teachers
Create a welcoming environment for our students and be a helping hand
Work with the academic team to assign students and organise classes for students

Hours and schedules:
Full time, 39 hours per week
Schedule, Monday-Thursday (8.00-17.00), Friday (8.00-16.00) – one hour lunch included each day.
Some Saturday work required to cover holidays in exchange for a day off during the week
Work on some bank holidays in the year – in return for an extra day holiday.
 
You offer:
Required: Work permit to live and work in Spain (no student visas)
Required: Excellent level of Spanish and English C1/native level.
Required: Bachelor’s degree.
Required: Min. 2 years of administration experience preferably within the Education/Travel Sector.
Desired: Another European language – Italian, German or French
Desired: International work and /or study experience would be a plus
You are/have:
Outgoing, friendly, customer focused personality. Capable of quickly developing a rapport of trust with clients (telephone, email and in person).
Strong communication skills: written (succinct, commercial, empathetic, error free) and oral (linguistic skills, speak with conviction/authority, negotiation).
Excellent organisational / multitasking / prioritising / problem solving skills.
Can-do attitude and flexible approach to work.
Cultural adeptness, dealing with staff and clients of diverse ethnicity, culture and language.
Proficient computer user.


We offer:
Lovely office and school located in barrio Salamanca.
Immediate start date.
Contrato indefinido
International work environment (colleagues from different nationalities, contact with clients from all over the world on a daily basis – all our customers are from outside of Spain).
Opportunities for progression and professional growth.

Send your CV and covering letter (clearly indicating why you are interested in applying for this position and why you’re the person we’re looking for) by email to info@laemadrid.com.