Assistant Client Program Manager/Director of Studies

Kennedy Languages is looking for an Assistant Client Program Manager/Director of Studies for their Madrid office.
What we're looking for:
•	Applicants should currently reside in Madrid and have at least 5 years' teaching experience and 3 years’ customer service / administration experience
•	CELTA or similar (DELTA or postgraduate teaching qualification highly valued)
•	Bilingual in English and Spanish (B2 level of French, German, Italian or Portuguese highly valued)
•	Excellent IT, administrative and organizational skills
•	Excellent written and oral communication skills
•	Excellent interpersonal skills
•	Proactive, attention to detail and ability to meet deadlines and thrive under stress
•	Experience of effective teaching methods and online teaching technology
What the job involves:
•	Recruitment and onboarding of new teachers
•	Training, support and performance feedback of new and existing teachers 
•	Point of contact for specific clients, coordinate groups and class schedules in collaboration with the CPM 
•	Level testing
•	Administrative tasks: processing student registration, data entry, preparation of course material etc.
•	Supervision of student reports and course objectives in English and Spanish
•	Taking effective action based on student reports, teacher evaluations or customer feedback to ensure quality of service and client satisfaction
•	Coordinate all reporting requested by client and in collaboration with the CPM
•	Teaching around 5 hours per week + substitutions 

- Full-time position with annual salary range between 23,000.00 and 25,000.00 Euros

If you are interested, please send you CV and cover letter explaining why you are interested in the position. Please include "DOS" as the email subject.